This policy explains what personal information Portlane Shipping collects through this website, why we collect it and what we do with it. It is written in plain language rather than legal drafting.
Information we collect
- Contact and quotation forms. Your name, email address, telephone number, company name and the shipment details you send us.
- Shipment records. The contact details recorded against a shipment by our staff so that we can carry out the transport instruction.
- Messages. Messages you send from the tracking page. The tracking page chat does not accept files, and the conversation is deleted automatically 24 hours after the last message.
- Technical information. The IP address a form was submitted from, used to limit abuse of the forms, and standard web server logs.
Why we use it
We use the information to prepare quotations, to carry out and account for transport instructions, to meet customs and transport requirements, and to answer your questions. We do not sell it and we do not use it for advertising.
Who we share it with
Information is shared with the parties needed to move your cargo: carriers, airlines, ports, terminals, hauliers, warehouse operators, and the customs and regulatory authorities of the countries involved. We share only what those parties need.
How long we keep it
Shipment records and the documents that go with them are kept for the period required by customs and commercial law. Quotation requests and website enquiries are kept while they are useful for the enquiry and its follow up, and are removed after that.
Conversations in the tracking page chat are the exception: they are deleted, with every message in them, 24 hours after the last message. Anything from a conversation that we have to keep in order to move your cargo is recorded on the shipment itself before then.
Cookies
This website sets a session cookie so that forms work correctly and so that a shipment you have looked up stays available to you during your visit. We do not use advertising or tracking cookies.
Your rights
You can ask what personal information we hold about you, ask for it to be corrected, or ask for it to be deleted where we are not required to keep it.
Changes
If this policy changes, the updated version is published on this page.
Last updated 9 November 2026.