Frequently asked questions

Enter the tracking number from your booking confirmation on the tracking page. The number looks like PLS-48291735.

The page shows the current status, the last reported location, the estimated delivery date and the full history of updates recorded by our team.

Updates are entered by the coordinator handling your file as the shipment reaches each stage. On a long sea leg there can be several days between updates because nothing has changed; on the delivery leg they are usually the same day.

Open the tracking page and read the update: exceptions always carry an explanation written by the person handling the file. If you need more detail, use the contact button on the tracking page and the message goes to that same team.

Transit time depends on the lane, the carrier's rotation and whether the service is direct or routed through a transhipment hub. We quote door to door time, including collection, clearance and delivery, rather than just the sailing time.

FCL means you take a whole container. LCL means your cargo shares a container with other shipments and you pay for the space it uses. FCL is usually cheaper per unit once you fill roughly half a container.

On chargeable weight, which is the greater of the actual gross weight and the volumetric weight. Light but bulky cargo is charged on volume, so send dimensions along with the weight when you ask for a rate.

At minimum: the commercial invoice, the packing list and the transport document. Some goods also need a licence, permit, certificate of origin or health certificate.

Send them as early as you can. Most border delays are caused by document problems that could have been fixed before the cargo moved.

That depends on the terms of sale agreed with your supplier. We calculate the expected duty and tax before arrival so there are no surprises, and we tell you what is payable and when.

Yes. On a door to door booking we arrange collection at origin, the main freight leg, customs clearance and final delivery under one reference.

Yes. We handle short and long term storage, container stripping and stuffing, order picking and consolidation of several suppliers into a single shipment.

Use the quote request form with the origin, destination, cargo description and approximate weight. If you have dimensions and an HS code, include them; the more accurate the information, the firmer the rate.